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For fashion sellers

Stop managing fashion orders in WhatsApp groups and Excel sheets

OrderMatrix gives Indian fashion sellers one calm dashboard for orders, UPI payments, dispatch, and customer communication — from ₹1,499/month.

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The problems

1
Sizes and variants buried in DMs
Customers order M / L / XL via Instagram and WhatsApp. You scroll DMs hunting for the right size. With OrderMatrix, every order captures variant, size, and colour at entry — no more digging.
2
Payment screenshots in 4 different chats
UPI screenshots land on WhatsApp, Instagram, and email all at once. OrderMatrix records every payment with UTR duplicate-check so you never ship an unpaid order by mistake.
3
Returns and exchanges with no paper trail
A customer wants to exchange a dupatta. You have no record of what was sent, what size, or when. OrderMatrix keeps the full order history — returns become a 30-second lookup, not a 20-minute chat scroll.

What OrderMatrix gives you

SKU catalog with size & colour variants
Add your products once with sizes, colours, and stock per variant. Pick from the catalog when creating orders — no retyping.
UPI + COD with UTR duplicate check
Record every UPI payment with screenshot and UTR. The system flags duplicate UTRs automatically — catch fraud before dispatch.
Dispatch with Delhivery, Ekart & Bluedart
Enter your AWB number per order, mark dispatched, and send a one-click WhatsApp update to the customer with the tracking link.
One-click WhatsApp order updates
Tap once to send order confirmed, dispatched, or delivered messages — pre-formatted, professional, from your WhatsApp Business number.

Indian fashion sellers — whether you run a boutique in Jaipur, a saree brand from Surat, or a streetwear label on Instagram — all face the same problem: orders come in through DMs, payments arrive as UPI screenshots, and by the end of the day there is no clean record of what was shipped to whom.

OrderMatrix is order management software built specifically for this workflow. You log the order, record the payment (UPI, bank transfer, or COD), print a GST invoice if needed, mark dispatch with an AWB number, and send a WhatsApp update — all from one screen. No developer required. Most fashion sellers are running in under 10 minutes.

Common questions

Does OrderMatrix work if I sell on Instagram DMs only?
Yes. You log orders manually in OrderMatrix — no Instagram API integration needed. Your customers keep chatting on Instagram as usual; you just manage the order in a proper dashboard instead of DMs.
Can I track sizes and colours per order?
Yes. Build a product catalog with variants (size, colour, stock). When creating an order, pick the product and variant — it appears in the order line item.
How do I handle returns and exchanges?
Pull up the original order, update the status to Returned, and add a note. The full order history — including what was sent, to which address, and which courier — is visible in one place.
Which couriers are supported?
Delhivery, Xpressbees, Bluedart, Ekart, DTDC, and India Post. You enter the AWB manually — there is no courier API integration, so you keep full control over which courier you use per order.

Related reading

Guide
How to manage Instagram DM orders without losing your sanity
A practical 5-step workflow for Indian Instagram sellers who are drowning in DMs — covering capture, payment, dispatch, and when to switch tools. →
Guide
Excel vs OMS for D2C brands: an honest comparison
Excel is fine until it isn't. Here's exactly when spreadsheets stop working for Indian D2C sellers, what you lose by staying too long, and how to switch without disruption. →

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Order Management for Fashion Sellers — India | OrderMatrix