Last updated: 1 January 2026
We want you to be happy with OrderMatrix. If you're not, here's our refund policy.
All plans include a 14-day free trial. No credit card is required. Your account pauses if you don't subscribe — we never auto-charge.
Monthly subscriptions can be cancelled at any time and your plan remains active until the end of the billing period. We do not offer pro-rated refunds for monthly plans.
Annual subscriptions are eligible for a full refund within 30 days of payment if you are not satisfied. After 30 days, we will issue a pro-rated refund for the remaining months.
Contact us at [email protected] with your account email and reason. We process refunds within 7 business days.