Last updated: 1 January 2026
We want you to be happy with OrderMatrix. If you're not, here's our refund policy.
The Free plan is permanent — 100 orders/month, no credit card required, no time limit. Upgrade whenever you're ready.
Monthly subscriptions can be cancelled at any time and your plan remains active until the end of the billing period. We do not offer pro-rated refunds for monthly plans.
Annual subscriptions are eligible for a full refund within 30 days of payment if you are not satisfied. After 30 days, we will issue a pro-rated refund for the remaining months.
Contact us at [email protected] with your account email and reason. We process refunds within 7 business days.