Stop losing WhatsApp orders in chat threads.
Ordermatrix gives Indian WhatsApp business sellers one workspace for customers, orders, payments, and dispatch — without changing how your customers talk to you.
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WhatsApp wasn't built to run a business.
It's a brilliant chat app. But once you cross 30 orders a day, the cracks show.
Three WhatsApp numbers, four staff
Sales takes orders on one number. Dispatch uses another. The owner has a third. Nobody knows which orders are confirmed.
Search doesn't help
Customer name search returns 40 chats. Which one was the order? Which one was the refund request? You're back to scrolling.
Payment screenshots everywhere
300 UPI screenshots in WhatsApp gallery. None labeled. You're trying to figure out which order each one belongs to.
Team accountability is impossible
Who replied to the customer? Who took the order? Who promised the discount? On WhatsApp alone, you can't tell.
WhatsApp stays the front door. Ordermatrix handles everything behind it.
One central order log
Every order — no matter which staff took it on which number — lives in one place. Searchable, filterable, accountable.
Customer history at a glance
Open a customer profile and see every past order, every payment, every note. No more re-asking for size, address, or preferences.
Role-based access for your team
Sales staff add orders. Dispatch updates AWBs. Admin sees everything. Each person only sees what they need.
WhatsApp dispatch notifications
Send branded dispatch updates via WhatsApp Business API (currently in beta via authkey.io). Stop copy-pasting tracking IDs.
UPI & bank transfer tracking
Record customer payments (UPI, COD, bank transfer) per order. Upload payment screenshots and verify UTRs. No payment gateway needed — track what you actually receive.
Built for COD-heavy India
Track COD orders separately. See which couriers give you the best COD remittance. Reconcile without spreadsheets.
Your WhatsApp workflow, but organized.
Customer messages on WhatsApp
She places the order in chat — like she always has. Nothing changes for her.
Your team logs it in Ordermatrix
30-second quick-add. Customer auto-links if she's ordered before. Payment status set.
Record customer payment
When payment screenshot arrives, enter the UTR. Duplicate UTR check flags fake payments automatically.
Dispatch with WhatsApp notification
Assign courier, add AWB, dispatch. Customer gets a branded WhatsApp update with tracking. (Beta)
Common questions from WhatsApp sellers
Do I need WhatsApp Business API?+
For dispatch notifications via Ordermatrix (currently in beta), yes — we integrate via authkey.io. You can use Ordermatrix as an order log without WhatsApp API, but automated notifications need it.
Can my team work on the same orders without conflict?+
Yes. Each staff member logs in with their own account. Role-based permissions (sales/dispatch/admin) ensure people only see and edit what they should.
What if my customers don't want to leave WhatsApp?+
Perfect — they don't have to. Ordermatrix is for you and your team, not your customers. They keep chatting on WhatsApp the way they always have.
Will my chat history sync to Ordermatrix?+
No — WhatsApp doesn't allow third-party tools to read chat history. You add orders to Ordermatrix as they come in. Going forward, dispatch notifications are sent through the API integration.