For handmade sellers

Focus on making — let OrderMatrix handle the orders

OrderMatrix helps Indian handmade and artisan sellers on Instagram manage custom orders, production timelines, payments, and dispatch without losing hours to admin.

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The problems

Every order is custom — details get lost

Handmade orders have long customisation notes: colours, sizes, personalisation text, gifting requests. These details live across chat threads. OrderMatrix keeps every custom detail on the order permanently.

Production timeline chaos

You've accepted 12 custom orders but can't see the production schedule at a glance. OrderMatrix advance bookings let you see all orders sorted by expected delivery — so you can batch production sensibly.

Gifting and packaging requests lost at dispatch

A customer wants gift wrapping and a handwritten note. This request is buried in a chat from 2 weeks ago. OrderMatrix order notes keep packing instructions with the order through dispatch.

What OrderMatrix gives you

Custom order notes for every piece

Record personalisation, gifting requests, colours, materials, and packing instructions on each order. Notes are visible at every stage.

Production scheduling with advance bookings

See all orders with expected delivery dates. Plan production batches, avoid rush jobs, and communicate timelines to customers.

Advance deposits for custom work

Take an advance before starting production. Track the balance and mark paid when the remaining amount comes in.

WhatsApp updates through production

Send one-click WhatsApp updates when the order is confirmed, in production, or dispatched — customers love transparency.

Handmade sellers in India — macramé artists, resin crafters, pottery makers, candle businesses, leather artisans — run highly personalised businesses where every order is different. The challenge is not making things; it is managing the operations around making things.

OrderMatrix is the operations layer handmade sellers need. Track every custom order with full notes from inquiry to dispatch. Manage your production schedule with advance bookings. Accept partial payments for custom work. It's not a CRM, not a marketplace — it's the simple, clean order management system your handmade business has been missing.

What separates handmade sellers from other Instagram businesses is that capacity is genuinely limited. You cannot take 200 orders in a day the way a fashion reseller can. Managing your order queue carefully — knowing exactly how many pieces are in production, what is due this week, what still needs materials — is the difference between a sustainable business and burnout. OrderMatrix gives you that visibility without adding admin hours.

Common questions

Can I add personalisation and gifting notes to orders?

Yes. There's a free-text notes field on every order. Add personalisation text, colour choices, gifting instructions, packing requests — all of it stays with the order.

How do I manage production timelines for custom orders?

Set an expected delivery date when you accept the order. The advance bookings view shows all orders sorted by delivery date — your production schedule at a glance.

Can I take a deposit before starting work?

Yes. Record the advance payment when you accept the order. Record the balance when it is received. The order shows total value, total received, and outstanding.

Does OrderMatrix work for sellers who take only a few orders a month?

The Starter plan covers up to 500 orders a month — most handmade sellers are well within this. Even if you take 20–30 custom orders a month, the benefit is the organisation and professionalism it brings, not just the volume it can handle.

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Start free — no credit card

Focus on making — let OrderMatrix handle the orders

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